Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to BEN Group ("BEN," "we," "our," or "us"). These Terms & Conditions govern your use of our website (store.bengroup.in) and your interactions with our physical showrooms in Ernakulam, Kerala. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Website Usage

• Eligibility: You must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian to use our services.
• User Responsibilities: You agree to use the website only for lawful purposes. You are prohibited from violating or attempting to violate the security of the website.

3. Product Information

• Product Images and Descriptions: We strive to display product colors, specifications, and details as accurately as possible. However, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display will be entirely accurate.
• Pricing and Offers: All prices are subject to change without notice. Special offers, discounts, and promotional campaigns are valid only for the specified period and are subject to availability.
• Promotional Campaigns: Specific terms may apply to certain promotional campaigns and will be clearly stated at the time of the offer.
• Product Availability: Display of an item on our website does not guarantee that the item is currently in stock at all our physical locations. Please contact the respective store to verify availability.

4. Orders, Payments, and Enquiries

• Orders/Enquiries: Our website primarily serves as a catalog and store locator. Any product enquiries or reservations made online are subject to confirmation by our store representatives.
• Payments: Where applicable for online reservations or purchases, payments must be made using the accepted methods provided by our payment gateways. For in-store purchases, we accept cash, major credit/debit cards, and UPI.

5. Delivery Information

Delivery policies, including timelines and charges (if applicable), will be communicated to you at the time of purchase in our showrooms or confirmed by our representatives during an enquiry. Delivery guarantees apply only as specifically stated during the transaction.

6. Store Purchases & Locations

• Store Locations: We operate physical showrooms in Pallikkara, Mannoor, and Karimugal. Any location-specific offers apply only to the stated showroom.
• Store Purchases: All purchases made directly at our physical showrooms are subject to our standard in-store billing and sales terms provided at the time of purchase.

7. Warranty Information

Products sold by BEN Group are covered by the respective manufacturer's warranty. The terms, conditions, and duration of the warranty depend entirely on the individual product and manufacturer. BEN Group will facilitate warranty claims as per the manufacturer's guidelines, but does not provide independent extended warranties unless explicitly stated and purchased.

8. Returns, Cancellations, and Refunds

Our return, cancellation, and refund policies are subject to the specific terms provided at the time of purchase. Policies may vary depending on the product category (e.g., electronics, furniture, kitchenware). Please refer to the invoice or ask our store executives for the policy applicable to your specific purchase.

9. Intellectual Property

• BEN Trademarks and Content: All content included on this site, such as BEN trademarks, logos, texts, graphics, images, and software, is the property of BEN Group or its content suppliers and is protected by applicable copyright and trademark laws.
• Prohibited Activities: You may not systematically extract and/or re-utilize parts of the contents of the website without our express written consent.

10. Third-Party Websites and Services

Our website may contain links to external sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Limitation of Liability

BEN Group shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the website.

12. Disclaimer

The website and all information, content, materials, and products included on or otherwise made available to you through this site are provided on an "as is" and "as available" basis, unless otherwise specified in writing.

13. Modifications

• Changes to Website/Services: We reserve the right to withdraw or amend this website, and any service or material we provide on the website, in our sole discretion without notice.
• Changes to Terms & Conditions: We may revise and update these Terms & Conditions from time to time in our sole discretion. All changes are effective immediately when we post them.

14. Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of India. The courts of Ernakulam, Kerala, shall have exclusive jurisdiction over any disputes.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

BEN Group
Email: info@bengroup.in
Phone: +91 9946934368